Privacy Policy
Effective date: 2025-01-01 • Applies to users in Canada under PIPEDA and applicable provincial privacy statutes.
Data We Collect and Why
We collect account details, course progress, purchases, and communications to deliver services, prevent fraud, and comply with Canadian law.
- Account: name, email, password (hashed).
- Transactions: selected courses, prices in CAD, tax province.
- Technical: essential cookies for session continuity.
Lawful bases (Canada)
We collect, use, and disclose personal information with your knowledge and consent to provide requested services, fulfill contractual obligations, detect and prevent fraud, and meet legal requirements such as tax compliance.
Retention
We retain personal information only as long as necessary for the purposes identified, or as required by law. Typical retention: transactional records for up to 7 years; support communications for up to 24 months; account data maintained while your account remains active.
Security
We implement safeguards proportional to the sensitivity of the information, including encryption in transit, hashed credentials, access controls, and audit logging. While no method is 100% secure, we continuously improve our protections.
Cross-border transfers
Your information may be processed outside your province or outside Canada by service providers subject to applicable foreign laws. We use contractual and organizational measures to provide comparable protection as required by PIPEDA.
Your Rights (Canada)
Under PIPEDA, you can request access, correction, or deletion where applicable. We respond within 30 days.
- Access: obtain a copy of your personal information and an explanation of how it is used and disclosed.
- Correction: request updates to incomplete or inaccurate information.
- Deletion: request deletion where not required for legal or operational purposes.
- Portability: receive your information in a structured, commonly used format where feasible.
- Complaint: contact us or the Office of the Privacy Commissioner of Canada (OPC).
Response timelines
We aim to respond within 30 days. If an extension is needed due to complexity or volume, we will notify you with reasons and a new expected timeframe.
Contact
Email: [email protected] • Phone: +1 (604) 555‑0137
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Privacy Officer
To escalate a concern, please address your message to “Privacy Officer” in the subject line. If you remain unsatisfied, you may contact the Office of the Privacy Commissioner of Canada.
This policy may be updated from time to time. Material changes will be communicated through the website or by email where appropriate.